BRENDAMARAKA - COPYRIGHT

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NEW STORE OPENING IN

UGANDA ON THE 2ND OF JANUARY

2007 !!!

TERMS AND CONDITIONS

Welcome to BRENDAMARAKA.COM website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at QUERIES@BRENDAMARAKA.COM
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has entered our dispatching process, we will not be able to make any changes

DELIVERY INFORMATION

We only deliver to mainland UK we deliver 5 days a week - Monday to Friday.
We aim to deliver within 3 working days following the date your order is placed. For orders placed between 12 noon on a Thursday and midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4 working days. A signature is required on delivery. If you are not in when our couriers first try to deliver they will take your order back and then attempt to deliver 2 more times on different days.

For those in Uganda, we aim to deliver within 14 working days following the date your order is placed depending on your location.

A signature is required on delivery on all deliveries. If you are not in when our couriers first try to deliver they will take your order back and then attempt to deliver 2 more times on different days.
If your order is for delivery to Northern Ireland or the Highlands and Islands, please allow extra time for delivery.
Times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).
Delivery Areas
BRENDAMARAKA.COM deliver to all Mainland United Kingdom for now and Uganda addresses. Unfortunately at this time we cannot take orders for delivery to the Northern Ireland,Scotland,Islands, Channel Islands or BFPO addresses.
BRENDAMARAKA.COM classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.
Delivery Address Options
We will be unable to change from a residential delivery address to a business delivery address once the order has been dispatched.

TRACKING ORDERS

For Overseas Delivery:
Unfortunately we are unable to offer order tracking at this time, but you can raise any queries by contacting Customer Services.
Having trouble tracking your order? Email us at queries@BRENDAMARAKA.COM with the date your order was placed, your reference number for each order, your full name, billing address and phone number. We will check your order status and send you an update.
Alternatively, you can call Customer Services and they will update you on the status of your order between 9am and 5pm (GMT/BST), seven days 'a week (excluding UK bank holidays):
UK customers: (calls charged at national rate) and the for uganda customers you can call between 9am and 5pm(GMT), seven days a week( excluding Uganda Bank Holidays).

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of UK or Uganda VAT (as applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

PURCHASE OF PRODUCT

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
The product ordered being unavailable from stock
Our inability to obtain authorisation of payment
The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

PRIVACY POLICY STATEMENT

At BRENDAMARAKA we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.
We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from BRENDAMARAKA.COM If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to our customer services division on feedback@BRENDAMARAKA.COM in each case writing "unsubscribe" in the subject heading.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Act and Uganda Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website or by sending an email to our customer services division on feedback@BRENDAMARAKA.COM writing "unsubscribe" in the subject heading. You may unsubscribe from the mailing list of any third parties which have already sent you information or material by clicking on the appropriate unsubscribe link within the newsletter or by sending an email to our customer services division on feedback@BRENDAMARAKA.COM writing "unsubscribe 3rd Party" in the subject heading.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out above.

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on damaged goods unless they are of unsatisfactory quality or unfit for purpose.

Returns to Store
For your convenience, UK customers can go to our BRENDAMARAKA correspondence in London or see contact us page on this website, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the Customer id number given to you on order of your purchase.

Returns by Post (All Countries)

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at feedback@BRENDAMARAKA.COM

Returning Goods Bought as Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00 or Ug Shs 20,000/=') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose
You can return these items to us using the returns label. Alternatively you can return them to our UK representative or Uganda store for those in Uganda.
Seven Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase unless it is a tailor-made / customized product. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Refunding the Delivery Charge (All Countries)
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer canceling your purchase within the 7 day cooling off period.
Details of the returns procedure will also be sent to you with your order.
Statutory Rights
Your Uganda or UK statutory rights are not affected by our returns policy.

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from he use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Brendamaraka Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BRENDAMARAKA.COM
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the BRENDAMARAKA.COM website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.